Inbound Support
Trained agents answering every call with warmth, speed and accuracy.
Umhlanga Ridge · Durban
Every call answered.Every customer kept.
Panimax Solutions is a South African contact centre built on real people, sharp systems and a floor that never sleeps.
120+
Seats on the floor
98%
Call answer rate
24/7
Operating hours
15s
Avg. pickup time
What we handle
One team, every conversation your business needs to have.
Outbound Sales
Lead generation and telesales campaigns built around measurable conversion.
Customer Care
Retention, onboarding and after-sales care that keeps clients loyal.
Debt & Collections
Compliant, respectful recovery handled by experienced specialists.
24/7 Helpdesk
Round-the-clock coverage so your business never misses an opportunity.
Overflow Handling
Seasonal spikes absorbed instantly with scalable agent capacity.
Built on people. Powered by systems.
Live dashboards, call recording, quality scoring and workforce management — so you see exactly what your customers experience.
Why Panimax Solutions
We are a local team in Umhlanga Ridge with the discipline of a global operation.
Local, in-house agents
No offshore hand-offs. Trained, coached and managed on our own floor.
Transparent reporting
Weekly performance packs and live access to your campaign metrics.
POPIA compliant
Data handled to South African privacy standards, end to end.
Scale on demand
Add seats within days when your campaign or season demands it.
Come say hello
Our office
1 Holwood Park5 Canegate Road
Umhlanga Ridge
Durban, South Africa
Work with us
Ready to outsource your calls? Give us a ring and we will scope a campaign with you.
Start a conversation